What is the Right Data Backup for My Business? Part 3

Graham CaparuloBlog

What is the Right Data Backup for My Business?

These days, choosing a backup solution can be as daunting as buying insurance. With so many options available, business owners often feel paralyzed when trying to navigate which backup options are right for their business.  Like anything else, the lowest cost option is usually not the wisest choice.  In this three part series we try and provide information to help business … Read More

5 Tips to Being a Successful Telecommuter

Ashley CasaleBlog

5 Tips to Being a Successful Telecommuter

  The trend of telecommuting (the fancy term for working from home) is on the rise due to a variety of factors, and as such, is becoming very commonplace nowadays.  With school back in session, and the holidays (and sick season) just around the corner, many of us will find ourselves working from home at least a few days here or … Read More

What is the Right Data Backup for My Business? Part 2: Questions To Ask

Graham CaparuloBlog

What is the Right Data Backup for My Business? Part 2: Questions To Ask

These days, choosing a backup solution can be as daunting as buying insurance. With so many options available, business owners often feel paralyzed when trying to navigate which backup options are right for their business.  Like anything else, the lowest cost option is usually not the wisest choice.  In this three part series we try and provide information to help business … Read More

Ticket Lifecycle and Service Levels

adminKnowledge Base

Ticket Lifecycle The following describes the 4 lifecycle phases of a ticket from creation as it enters our system all the way through its resolution. Creation: As soon as the system sees a new ticket, it will automatically send the ticket contact an email stating that we’ve received the ticket and have begun reviewing it.  Diligex Support Representatives are also notified. Triage: Within … Read More

Hours and Holidays

adminKnowledge Base

Our normal support hours are Monday – Friday 8:30AM – 6:30PM Eastern Time, excluding public holidays.   Customers with a 24×7 or extended hours contract will receive support according to their Service Level Agreement. On ’15 minute call back’ days, we do not man our telephones.  Please leave a voicemail and a Technician will respond within 15 minutes. 2018 Calendar New … Read More

Back to School Tech Essentials

Brandy SandinBlog

Back to School Tech Essentials

Sadly, it is that time again…when you have to set an alarm clock and try to drag your lifeless and cranky child from bed, shove something toasted in their hand, and badger them to brush their teeth, while pushing them out the door with one untied shoe on. These first few weeks back to school are a battle of wills … Read More

What is the Right Data Backup for My Business? Part 1: Demystifying ‘Backup’ Terminology

Graham CaparuloBlog

What Is The Right Data Backup For My Business

These days, choosing a data backup solution can be as daunting as buying insurance. With so many options available, business owners often feel paralyzed when trying to navigate which backup options are right for their business.  Like anything else, the lowest cost option is usually not the wisest choice.  In this three part series, we’ll provide information to help business owners … Read More

Cloud File Sync As A Backup Solution?

Nicholas WestgateBlog

Cloud File Sync As A Backup Solution?

Cloud-based file systems such as Dropbox, Google Drive, and Microsoft OneDrive offer customers something called “file versioning”, which gives users access to different versions of their files going back 30 days or more. Some services offer add-on subscriptions that give users unlimited file versions, but is file versioning in a Cloud-Based file system a real backup solution? Let’s try and … Read More

The Risks Of Having Admin Access To Your Computer

Nicholas WestgateBlog

The Risks Of Having Admin Access To Your Computer

Often overlooked, but a highly effective and simple method to mitigate data security risk, is limiting end-user permissions.  Especially for this post, we’re discussing limiting or removing altogether, local administrative rights. When it comes to assigning permissions within an organization, a best practice is to assign the permissions that are only necessary for end users to do their jobs. In … Read More

The Art Of Creating A Secure Password

Michael GadaletaBlog

The Art Of Creating A Secure Password

As electronic communications and the use of the Internet have become part of our daily routine, being more diligent while using technology is more important than ever before.  For example, we share information in the workplace using many different platforms.  This also means that we have passwords for each of these different platforms or applications.  This is where the extra … Read More