Support Desk

Available. Professional. Courteous. Knowledgeable.

We’re all about people

Our NYC based Service Desk is the face and heart of Diligex. We take great pride in providing friendly, knowledgeable and expedient support to our customers.

Our goal is to become an extension of your business. We provide your employees 24x7x365 IT Support at a flat-rate with guaranteed response and resolution times.

Call Wait time
0 min
initial response time
1 min
Client Satifaction
0 %
avg time to resolve
0 hours

Contact Methods

Reaching out for help should not be a painful experience. We offer numerous channels to interact with our Support Desk.

Telephone

Pickup the phone, dial our number. No queues, no hold times

Email

If you prefer email, send a request to help@diligex.com

Tray icon

Attach a screenshot, send computer details and request support, right from your computer

Web Portal

Request Support and see the status and history of your support requests

Chat

Real-time chat with a member of our Service Desk right from our Support site

Details matter

Our Support Desk is backed by technology, process and documentation that is constantly updated and refined. Our Engineers know your people, company and culture. We pride ourselves on meticulous documentation, which is all housed in our CRM and ticketing system. We do not waist your valuable time by asking for details that we already have.

Get started in 3 easy steps

1. Assessment

Start by contacting us for an estimate. Then we’ll schedule a complimentary, IT assessment

2. Agreement

Engage in a no risk, month-to-month agreement tailored specifically around your business requirements and budget.

3. Support

We optimize your systems, onboard devices, train your employees and start providing exceptional IT Support.

Let’s talk