Our normal support hours are Monday – Friday 8:30AM – 6:30PM Eastern Time, excluding public holidays.
Customers with a 24×7 or extended hours contract will receive support according to their Service Level Agreement.
On ’15 minute call back’ days, we do not man our telephones. Please leave a voicemail and a Technician will respond within 15 minutes.
2025 Calendar
| New Year’s Day | January 1 | Closed |
| Martin Luther King, Jr. Day | January 20 | Closed |
| Washington’s Birthday | February 17 | Closed |
| Good Friday | April 18 | 15 min call back |
| Memorial Day | May 26 | Closed |
| Juneteenth National Independence Day | June 19 | Closed |
| Independence Day | July 4 | Closed |
| Labor Day | September 1 | Closed |
| Veterans Day | November 11 | Closed |
| Thanksgiving Day | November 27 | Closed |
| Day after Thanksgiving | November 28 | 15 min call back |
| Christmas Eve | December 24 | 15 min call back |
| Christmas Day | December 25 | Closed |
| Day after Christmas Day | December 26 | 15 min call back |
* Recognition day, as holiday falls on weekend