Available. Professional. Courteous. Knowledgeable.
We’re all about people
Our NYC based Service Desk is the face and heart of Diligex. We take great pride in providing friendly, knowledgeable and expedient support to our customers.
Our goal is to become an extension of your business. We provide your employees 24x7x365 IT Support at a flat-rate with guaranteed response and resolution times.
Reaching out for help should not be a painful experience. We offer numerous channels to interact with our Support Desk.
Pickup the phone, dial our number. No queues, no hold times
If you prefer email, send a request to firstname.lastname@example.org
Attach a screenshot, send computer details and request support, right from your computer
Request Support and see the status and history of your support requests
Real-time chat with a member of our Service Desk right from our Support site
Our Support Desk is backed by technology, process and documentation that is constantly updated and refined. Our Engineers know your people, company and culture. We pride ourselves on meticulous documentation, which is all housed in our CRM and ticketing system. We do not waist your valuable time by asking for details that we already have.
Get started in 3 easy steps
Start by contacting us for an estimate. Then we’ll schedule a complimentary, IT assessment
Engage in a no risk, month-to-month agreement tailored specifically around your business requirements and budget.
We optimize your systems, onboard devices, train your employees and start providing exceptional IT Support.