Making A Payment

adminKnowledge Base, payment portal

Click the ‘Open Invoices’ link. Select the invoice(s) that you want to pay, and choose ‘Pay Selected’. Choose the payment method you would like to use. (If you haven’t yet added a payment method, please see Storing Your Payment Information). To pay now, click Submit. To schedule the payment for sometime in the future, select the ‘Schedule Payment’ button, choose … Read More

Storing Your Payment Information

adminKnowledge Base, payment portal

On the home page, scroll down to Payment Methods, and choose ‘New Payment Method’ Here you will have the option to add a Credit Card or Bank Account. Choose the option you wish to add and click next.  To add a bank account, fill in the below information, and click next. Continue to follow the prompts and fill in the appropriate … Read More

Setting Up Auto Pay

adminKnowledge Base, payment portal

Click the ‘Autopay’ link. Then choose ‘New’. Choose your payment method that you had previously setup, and leave the Run AutoPay as ‘On Due Date’. Choose your Autopay Type – most common is ‘Contract’ but you can also set it by Amount. If choosing ‘Contract’ then choose ‘Matches Any’. If choosing ‘Amount’ then choose your variable (usually ‘Less Than’) and … Read More

Remote Desktop Access

adminKnowledge Base

Remote Desktop is available to all Diligex Managed computers.  It allows you to remote into your work computer from a remote web browser.  It’s a convenient method to access your data and core applications. Although streaming media, audio, video from your work computer will pass through to your local computer over the remote connection, the performance may be sub-optimal.  We … Read More

Connect A Mobile Device To Your Office 365 Mailbox

Graham CaparuloKnowledge Base

The following links explain the various options to connect a mobile device or tablet to your Office 365 Mailbox Android devices: https://support.office.com/en-us/article/set-up-office-apps-and-email-on-android-6ef2ebf2-fc2d-474a-be4a-5a801365c87f?ui=en-US&rs=en-US&ad=US Apple devices: https://support.office.com/en-us/article/set-up-office-apps-and-email-on-ios-devices-0402b37e-49c4-4419-a030-f34c2013041f?ui=en-US&rs=en-US&ad=US

Local PC Administrator Access – A Risk Analysis

adminKnowledge Base

When assigning permissions to users throughout any organization, best practice is to always assign only the permissions that are absolutely necessary.  In accordance with this principle, we always recommend that users use an account on their PC that does not have administrator permissions unless there is a strong business justification. When evaluating our call history, the vast majority of virus … Read More

Connecting to VDI Remotely

adminKnowledge Base

Your Diligex Virtual Desktop and Applications can be accessed from any internet connected device.  For a ‘rich’ user experience you should install the Citrix WorkSpace App if and when prompted on the remote device that you’re trying to connect from.  Or you can use the ‘light’ user experience, which will utilize your web browser to display the desktop or application … Read More

Remote Desktop Access from IOS / Android devices – Direct ScreenConnect

adminKnowledge Base

Machines covered by a Diligex Managed IT Watch or TotalCare plan may be accessed remotely from any web browser as well as Apple IOS (iPhone, iPad) and Android devices. Note: Diligex Support needs to enable this functionality manually.  If you have not specifically been notified that your machine is setup for direct ScreenConnect or mobile device access, then please request … Read More

Proactive Maintenance Activities

adminKnowledge Base

Diligex performs scheduled proactive maintenance activities on all Managed IT PC’s, Mac’s and servers.  Maintenance and updates are critical to ensuring that machines are kept secure and running properly. Most maintenance is performed outside of business hours (with some exceptions).  In order for Diligex to perform maintenance on a machine, we must be able to reach the machine.  Therefore, machines … Read More

Managed IT Tray Icon

adminKnowledge Base

Diligex Deploys its Tray Icon to all Managed IT PC’s, Mac’s and Servers.  The Tray Icon is the preferred method of creating a service ticket for your machine, as it automatically sends the machine name with the ticket.  Further, it allows the end user to include a screenshot of any errors on the screen. The Tray Icon also provides quick … Read More