Join our growing team of IT Professionals.

Current Opportunities

Diligex is seeking an IT Technician to join our growing team on a full-time basis.  This is an associate level position suitable for someone with 1-2 years of experience in IT.  We’re looking for people who are passionate about technology and love making customers happy.

The Technician will work primarily from our Midtown NYC Office and/or at client locations.  Candidates are required to live within 20 miles of Manhattan.

Responsibilities Include:

  • Provide remote and onsite support for our customer base including support of desktops, applications, mobile devices and user accounts.  This includes break/fix, root cause analysis, and implementation of preventative measures.
  • Perform Level 1 technical support on our Help Desk team.
  • Monitoring and management of various client systems, company services and business support systems.
  • Create and update documentation of customer and business support systems. Documentation includes customer setup guides, client configurations and network diagrams
  • Perform remote and onsite project work such as: client onboarding, office build outs, workstation setups and migrations.
  • Work with our partners to monitor and maintain various hosted services offerings (Exchange, File, VoIP, Backup).
  • Ensure the integrity and timeliness of in-house and client system backups.

The ideal candidate will possess:

  • Bachelors degree
  • Technical certification from at least 1 major hardware/software vendors. MCP is preferred.
  • 1-2 years of experience providing outstanding customer service via phone, email, and in person in a technical support role.
  • Experience working in a hands-on IT Support environment.
  • Excellent troubleshooting methodology.
  • Excellent verbal and written skills.
  • Ability to effectively prioritize tasks and manage a request queue in a fast-paced environment.
  • Ability to work both independently and in a team.
  • Ability to think fast, make sound decisions and multitask.
  • Proven proficiency in troubleshooting a variety of issues on both Windows and Mac workstations.
  • A flexible schedule that permits working Monday-Friday 8:30AM-6:30PM as well as nights and weekends for implementation work.

Proven Technical Proficiencies:

  • Client Operating Systems: Windows 7, Windows 10, MacOS
  • Mobile Devices: iOS, Android
  • Microsoft Office 2013 and higher
  • Microsoft Office 365 user administration
  • Solid understanding of basic networking fundamentals (routing, NAT, DNS)

Bonus points if you:

  • Have worked for a Managed Services Provider (MSP)
  • Have experience with PSA and RMM tools such as Kaseya, ConnectWise, Continuum, Labtech or N-Able
  • Have your own transportation

What we offer you:

  • Salary of $55,000+ based on experience, with additional benefits potential
  • Health benefits
  • Company sponsored 401k plan
  • 14 flexible vacation days
  • Technical training and equipment allowances

Apply here: