Careers

Diligex is seeking an IT Technician to join our growing team on a full-time basis.  This is an associate level position suitable for someone with 1-2 years of experience in IT.  We’re looking for people who are passionate about technology and love making customers happy.

The Technician will work primarily from our Midtown NYC Office and/or at client locations, but may also work from home.  Candidates are required to live within 20 miles of Manhattan.

Responsibilities Include:

• Provide remote and onsite support for our customer base including support of desktops, applications, mobile devices and user accounts.  This includes break/fix, root cause analysis, and implementation of preventative measures.
• Perform Level 1 technical support on our Help Desk team.
• Monitoring and management of various client systems, company services and business support systems.
• Create and update documentation of customer and business support systems. Documentation includes customer setup guides, client configurations and network diagrams
• Perform remote and onsite project work such as: client onboarding, office build outs, workstation setups and migrations.
• Work with our partners to monitor and maintain various hosted services offerings (Exchange, File, VoIP, Backup).
• Ensure the integrity and timeliness of in-house and client system backups.

The ideal candidate will possess:

• Bachelors degree
• Technical certification from at least 1 major hardware/software vendors. MCP is preferred.
• 1-2 years of experience providing outstanding customer service via phone, email, and in person in a technical support role.
• Experience working in a hands-on IT Support environment.
• Excellent troubleshooting methodology.
• Excellent verbal and written skills.
• Ability to effectively prioritize tasks and manage a request queue in a fast-paced environment.
• Ability to work both independently and in a team.
• Ability to think fast, make sound decisions and multitask.
• Proven proficiency in troubleshooting a variety of issues on both Windows and Mac workstations.
• A flexible schedule that permits working Monday-Friday 8:30AM-6:30PM as well as nights and weekends for implementation work.

Proven Technical Proficiencies:

• Client Operating Systems: Windows 10, MacOS
• Mobile Devices: iOS, Android
• Microsoft Office 2017 and higher
• Microsoft Office 365 user administration
• Solid understanding of basic networking fundamentals (routing, NAT, DNS)

Bonus points if you:

• Have worked for a Managed Services Provider (MSP)
• Have experience with PSA and RMM tools such as Kaseya, ConnectWise, Continuum, Labtech or N-Able
• Have your own transportation

What we offer you:

• Salary of $60,000+ based on experience, with additional benefits potential
• Health benefits
• Company sponsored 401k plan
• 15 flexible vacation days
• Technical training and equipment allowances

Apply here: hr@diligex.com