Careers

Join our growing team of IT Professionals.

Systems Engineer

Diligex is seeking a Systems Engineer to join our growing team on a full-time basis.  This is a mid-level position suitable for someone with 4-6 years of experience in IT.  We’re looking for people who are passionate about technology and love making customers happy.

The Technician will work primarily from our Midtown NYC Office and/or at client locations, but may also work from home.  Candidates are required to live within 20 miles of Manhattan.

Responsibilities Include:

  • Provide remote and onsite support for our customer base including support of desktops, applications, mobile devices and user accounts.  This includes break/fix, root cause analysis, and implementation of preventative measures.
  • Perform Level 2/3 technical support on our Help Desk team.
  • Monitoring and management of various client systems, company services and business support systems.
  • Create and update documentation of customer and business support systems. Documentation includes customer setup guides, client configurations and network diagrams
  • Perform remote and onsite project work such as: client onboarding, office build outs, cloud migrations and build outs.
  • Work with our partners to monitor and maintain various hosted services offerings (Exchange, File, VoIP, Backup).
  • Ensure the integrity and timeliness of in-house and client system backups.

The ideal candidate will possess:

  • Bachelors degree
  • Technical certification from at least 1 major hardware/software vendors. MCP is preferred.
  • 2+ years of experience providing outstanding customer service via phone, email, and in person in a technical support role.
  • Experience working in a hands-on IT Support environment.
  • Excellent troubleshooting methodology.
  • Excellent verbal and written skills.
  • Ability to effectively prioritize tasks and manage a request queue in a fast-paced environment.
  • Ability to work both independently and in a team.
  • Ability to think fast, make sound decisions and multitask.
  • Proven proficiency in troubleshooting a variety of issues on both Windows and Mac workstations.
  • A flexible schedule that permits working Monday-Friday 8:30AM-5:30PM.

Proven Technical Proficiencies:

  • Client Operating Systems: Windows 10, macOS
  • Server Operating Systems: Microsoft Server 2012+
  • Virtualization: Microsoft Hyper-V, Azure IaaS
  • Cisco Meraki firewall, access points and switches
  • Microsoft 365 administration: Azure AD, Endpoint Management (InTune)
  • Mobile Devices: iOS, Android
  • Microsoft Office 2017 and higher
  • Network protocols (routing, NAT, DNS, DHCP)

Bonus points if you:

  • Have worked for a Managed Services Provider (MSP)
  • Have experience with PSA and RMM tools such as Kaseya, ConnectWise, Continuum, Labtech or N-Able
  • Have your own transportation

What we offer you:

  • Salary of $75,000+ based on experience, with additional benefits potential
  • Health benefits
  • Company sponsored 401k plan
  • 15 flexible vacation days
  • Technical training and equipment allowances

Apply here: hr@diligex.com