Help Desk
Available. Professional. Courteous. Knowledgeable.
We’re all about people
Our NYC based Help Desk service is the face and heart of Diligex. We take great pride in providing friendly, knowledgeable and expedient support to our customers.
Our goal is to become an extension of your business. We provide your employees 24x7x365 IT Support at a flat-rate with guaranteed response and resolution times.
Contact Methods
Reaching out for IT Help should not be a painful experience. We offer numerous channels to interact with our Support Desk.
Telephone
Pickup the phone, dial our number. No queues, no hold times
If you prefer email, send a request to help@diligex.com
Tray icon
Attach a screenshot, send computer details and request support, right from your computer
Web Portal
Request Support and see the status and history of your support requests
Chat
Real-time chat with a member of our Service Desk right from our Support site
Details matter
Our Help Desk is backed by technology, process and documentation that is constantly updated and refined. Our Engineers know your people, company and culture. We pride ourselves on meticulous documentation, which is all housed in our CRM and ticketing system. We do not waste your valuable time by asking for details that we already have.
Get started in 3 easy steps
1. Assessment
Start by contacting us for an estimate. Then we’ll schedule a complimentary, IT assessment
2. Agreement
Engage in a no risk, month-to-month agreement tailored specifically around your business requirements and budget.
3. Support
We optimize your systems, onboard devices, train your employees and start providing exceptional IT Support.