Careers

Join our growing team of IT Professionals.

Security Engineer

Diligex is seeking a Security Engineer to join our growing team on a full-time basis.  This is a senior-level position suitable for someone with 4-6 years of experience in the MSP industry.  We’re looking for people who are passionate about technology and love making customers happy.

The Engineer will work primarily from home. On occasion, you may be asked to travel to our office for semi-annual meeting or on rare occasion to a client site to implement a project.

Responsibilities Include:

  • Lead the architecture, build out and administration of customer cloud environments.
  • Play a lead role in creating and maintaining security policy for our client base.
  • Maintain our RMM application, including patching rule, scripting, alerting rules.
  • Provide Level III support to our Help Desk for escalated trouble tickets and back-fill Level II when necessary.
  • Monitoring and management of various client systems, company services and business support systems
  • Create and update documentation of customer and business support systems. Documentation includes customer setup guides, client configurations and network diagrams.
  • Perform project work such as: client onboarding, server and network configurations, cloud migrations.
  • Perform Security Risk Assessments in accordance with the NIST Cybersecurity Framework.
  • Work with our partners to monitor and maintain various hosted services offerings (Exchange, File, VoIP, Backup)
  • Ensure the integrity and timeliness of client system backups.
  • Be a mentor for our Level II and I Technical staff.

The ideal candidate will possess:

  • Bachelor’s degree
  • Technical certifications from at least 2 major hardware/software vendors. MCSE and CCNA are preferable.
  • 4-5 years of experience providing outstanding customer service via phone, email, and in person in a technical support role
  • Experience working in a hands-on IT Support environment
  • Excellent troubleshooting methodology
  • Excellent verbal and written skills with a strength in technical diagrams and documentation
  • Ability to effectively prioritize tasks and manage a request queue in a fast-paced environment
  • Ability to think fast, make sound decisions and multitask
  • Proven proficiency in troubleshooting a variety of issues on both Windows and Mac workstations
  • A flexible schedule that permits working Monday-Friday 8:30AM-5:30PM as well as occasional nights for implementation work

Strong and Proven Technical Proficiencies:

  • Microsoft Windows Azure architecture and implementation
  • Microsoft 365 – Exchange Online, Endpoint Management, Conditional Access policies, SharePoint
  • Microsoft Server Systems: Server 2012 R2 and up (DFS, DFSR, Print Management, scripting)
  • Cisco and Meraki Firewalls, switches, WAPs
  • Dell Server hardware
  • Client Operating Systems: Windows 10 and up, macOS
  • Mobile Devices: iPhone, Android
  • macOS device management.  JAMF or Addigy
  • Networking Protocols: IPv4, DNS, DHCP, VLAN’s, EIGRP, FTP, SMTP, IMAP, POP3, RDP

Bonus points if you:

  • Have worked for a Managed Services Provider (MSP)
  • Have experience with ConnectWise/Labtech

What we offer you:

  • Salary of $120,000+ based on experience, with additional benefits potential
  • Health benefits
  • Company sponsored 401k plan
  • 15 flexible vacation days
  • Technical training and equipment allowances

Apply here: hr@diligex.com