Category Archive

Our normal support hours are Monday – Friday 8:30AM – 6:30PM Eastern Time, excluding public holidays.   Customers with a 24×7 or extended hours contract will receive support according to their Service Level Agreement. On ’15 minute call back’ days, we do not man our telephones.  Please leave a voicemail and a Technician will respond within 15 minutes. 2026 Calendar … Read More

The mechanism to provide file access to an offboarded Google account to another Google account is called ‘Ownership Transfer’. Transferring ownership of Google Drive data will make the new account the owner of the data.  When the ownership transfer is complete, the new owners’ account will have a new folder called Transfer Folder containing the data. Please note that transferring … Read More

The Diligex Managed IT Service requires a Managed IT ‘agent’ to be installed on each system.  The following is a list of the primary roles and activities that the agent performs: Collects hardware and software inventory. Performs temp file cleanups. Monitors CPU, RAM and disk usage – alerts Diligex if predefined thresholds are met which would negatively impact system performance. … Read More

Our Client Portal is used to request the offboard of an employee. The portal forms capture all required information for our Help Desk to process the request in a timely manner.

Our Client Portal is used to request the onboard an employee, email address and/or computer. The portal forms capture all required information for our Help Desk to process the request in a timely manner.

Remote Desktop is available to all Diligex Managed computers.  It allows you to remote into your work computer from a remote web browser.  It’s a convenient method to access your data and core applications from a remote location.  Please note however, this should not be relied on as a 100% uptime, day-to-day remote access solution.  It is provided as a … Read More

The following links explain the various options to connect a mobile device or tablet to your Office 365 Mailbox Android devices: https://support.office.com/en-us/article/set-up-office-apps-and-email-on-android-6ef2ebf2-fc2d-474a-be4a-5a801365c87f?ui=en-US&rs=en-US&ad=US Apple devices: https://support.office.com/en-us/article/set-up-office-apps-and-email-on-ios-devices-0402b37e-49c4-4419-a030-f34c2013041f?ui=en-US&rs=en-US&ad=US

When assigning permissions to users throughout any organization, best practice is to always assign only the permissions that are absolutely necessary.  In accordance with this principle, we always recommend that users use an account on their PC that does not have administrator permissions unless there is a strong business justification. When evaluating our call history, the vast majority of virus … Read More

Machines covered by a Diligex Managed IT Watch or TotalCare plan may be accessed remotely from any web browser as well as Apple IOS (iPhone, iPad) and Android devices. Note: Diligex Support needs to enable this functionality manually.  If you have not specifically been notified that your machine is setup for direct ScreenConnect or mobile device access, then please request … Read More

Diligex performs scheduled proactive maintenance activities on all Managed IT PC’s, Mac’s and servers.  Maintenance and updates are critical to ensuring that machines are kept secure and running properly. Most maintenance is performed outside of business hours (with some exceptions).  In order for Diligex to perform maintenance on a machine, we must be able to reach the machine.  Therefore, machines … Read More