Our normal support hours are Monday – Friday 8:30AM – 6:30PM Eastern Time, excluding public holidays. Customers with a 24×7 or extended hours contract will receive support according to their Service Level Agreement. On ’15 minute call back’ days, we do not man our telephones. Please leave a voicemail and a Technician will respond within 15 minutes. 2025 Calendar … Read More
Requesting An Offboard
Our Client Portal is used to request the offboard of an employee. The portal forms capture all required information for our Help Desk to process the request in a timely manner.
Requesting An Onboard
Our Client Portal is used to request the onboard an employee, email address and/or computer. The portal forms capture all required information for our Help Desk to process the request in a timely manner.
Making A Payment
Click the ‘Open Invoices’ link. Select the invoice(s) that you want to pay, and choose ‘Pay Selected’. Choose the payment method you would like to use. (If you haven’t yet added a payment method, please see Storing Your Payment Information). To pay now, click Submit. To schedule the payment for sometime in the future, select the ‘Schedule Payment’ button, choose … Read More
Storing Your Payment Information
On the home page, scroll down to Payment Methods, and choose ‘New Payment Method’ Here you will have the option to add a Credit Card or Bank Account. Choose the option you wish to add and click next. To add a bank account, fill in the below information, and click next. Continue to follow the prompts and fill in the appropriate … Read More
Setting Up Auto Pay
Click the ‘Autopay’ link. Then choose ‘New’. Choose your payment method that you had previously setup, and leave the Run AutoPay as ‘On Due Date’. Choose your Autopay Type – most common is ‘Contract’ but you can also set it by Amount. If choosing ‘Contract’ then choose ‘Matches Any’. If choosing ‘Amount’ then choose your variable (usually ‘Less Than’) and … Read More
Remote Desktop Access
Remote Desktop is available to all Diligex Managed computers. It allows you to remote into your work computer from a remote web browser. It’s a convenient method to access your data and core applications from a remote location. Please note however, this should not be relied on as a 100% uptime, day-to-day remote access solution. It is provided as a … Read More
Connect A Mobile Device To Your Office 365 Mailbox
The following links explain the various options to connect a mobile device or tablet to your Office 365 Mailbox Android devices: https://support.office.com/en-us/article/set-up-office-apps-and-email-on-android-6ef2ebf2-fc2d-474a-be4a-5a801365c87f?ui=en-US&rs=en-US&ad=US Apple devices: https://support.office.com/en-us/article/set-up-office-apps-and-email-on-ios-devices-0402b37e-49c4-4419-a030-f34c2013041f?ui=en-US&rs=en-US&ad=US
Local PC Administrator Access – A Risk Analysis
When assigning permissions to users throughout any organization, best practice is to always assign only the permissions that are absolutely necessary. In accordance with this principle, we always recommend that users use an account on their PC that does not have administrator permissions unless there is a strong business justification. When evaluating our call history, the vast majority of virus … Read More
Remote Desktop Access from IOS / Android devices – Direct ScreenConnect
Machines covered by a Diligex Managed IT Watch or TotalCare plan may be accessed remotely from any web browser as well as Apple IOS (iPhone, iPad) and Android devices. Note: Diligex Support needs to enable this functionality manually. If you have not specifically been notified that your machine is setup for direct ScreenConnect or mobile device access, then please request … Read More
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