Our normal support hours are Monday – Friday 8:30AM – 6:30PM Eastern Time, excluding public holidays. Customers with a 24×7 or extended hours contract will receive support according to their Service Level Agreement. On ’15 minute call back’ days, we do not man our telephones. Please leave a voicemail and a Technician will respond within 15 minutes. 2024 Calendar … Read More
Requesting An Offboard
Our Client Portal is used to request the offboard of an employee. The portal forms capture all required information for our Help Desk to process the request in a timely manner.
Requesting An Onboard
Our Client Portal is used to request the onboard an employee, email address and/or computer. The portal forms capture all required information for our Help Desk to process the request in a timely manner.
Making A Payment
Click the ‘Open Invoices’ link. Select the invoice(s) that you want to pay, and choose ‘Pay Selected’. Choose the payment method you would like to use. (If you haven’t yet added a payment method, please see Storing Your Payment Information). To pay now, click Submit. To schedule the payment for sometime in the future, select the ‘Schedule Payment’ button, choose … Read More
Storing Your Payment Information
On the home page, scroll down to Payment Methods, and choose ‘New Payment Method’ Here you will have the option to add a Credit Card or Bank Account. Choose the option you wish to add and click next. To add a bank account, fill in the below information, and click next. Continue to follow the prompts and fill in the appropriate … Read More
Setting Up Auto Pay
Click the ‘Autopay’ link. Then choose ‘New’. Choose your payment method that you had previously setup, and leave the Run AutoPay as ‘On Due Date’. Choose your Autopay Type – most common is ‘Contract’ but you can also set it by Amount. If choosing ‘Contract’ then choose ‘Matches Any’. If choosing ‘Amount’ then choose your variable (usually ‘Less Than’) and … Read More
Remote Desktop Access
Remote Desktop is available to all Diligex Managed computers. It allows you to remote into your work computer from a remote web browser. It’s a convenient method to access your data and core applications from a remote location. Please note however, this should not be relied on as a 100% uptime, day-to-day remote access solution. It is provided as a … Read More
Connect A Mobile Device To Your Office 365 Mailbox
The following links explain the various options to connect a mobile device or tablet to your Office 365 Mailbox Android devices: https://support.office.com/en-us/article/set-up-office-apps-and-email-on-android-6ef2ebf2-fc2d-474a-be4a-5a801365c87f?ui=en-US&rs=en-US&ad=US Apple devices: https://support.office.com/en-us/article/set-up-office-apps-and-email-on-ios-devices-0402b37e-49c4-4419-a030-f34c2013041f?ui=en-US&rs=en-US&ad=US
Local PC Administrator Access – A Risk Analysis
When assigning permissions to users throughout any organization, best practice is to always assign only the permissions that are absolutely necessary. In accordance with this principle, we always recommend that users use an account on their PC that does not have administrator permissions unless there is a strong business justification. When evaluating our call history, the vast majority of virus … Read More
Connecting to VDI Remotely
Your Diligex Virtual Desktop and Applications can be accessed from any internet connected device. For a ‘rich’ user experience you should install the Citrix WorkSpace App if and when prompted on the remote device that you’re trying to connect from. Or you can use the ‘light’ user experience, which will utilize your web browser to display the desktop or application … Read More
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