In Microsoft 365, it’s possible to configure delegate permissions on mailboxes so that a user, such as an executive assistant, can access and send emails on behalf of another user’s mailbox, such as a manager. With delegated access, the assistant can effectively manage the manager’s emails and calendar, including sending and responding to emails and meeting requests. By default, … Read More
Pro Tip – The Dispatch Board
In the fast-paced world of managed services, the PSA Dispatch board stands as a critical tool for maintaining technician efficiency, adhering to service level agreements and ultimately ensuring customer satisfaction. We’re a ConnectWise shop, so will focus on the ConnectWise Dispatch Board, however, we’ve used many other PSA’s and they all have something similar. In theory, these recommendations should hold … Read More
Find Secure Token Users For macOS
What is a macOS secure token? A secure token on a Mac is an account attribute that permits users to perform critical operations on the macOS system, involving processes such as enabling FileVault, approving system and kernel extensions, and enforcing software updates. A secure token is automatically granted to the very first user account on a macOS device. Once the … Read More
How To Force an Intune Compliance Check For a Windows Device Via PowerShell
Intune is a great tool for managing and enforcing your devices within the Microsoft environment. However, if there is one thing that we consider a pain point, it’s compliance checks. By default, Intune devices check in every 8 hours, which could be an issue if you are leveraging conditional access restrictions. For example, if a device falls out of compliance … Read More
Converting DMG to PKG For Deployments
If you have ever deployed applications to a macOS fleet with a .dmg disk image, you know how tricky (and annoying) this can be. A .dmg file must be mounted by the macOS system before the installation files can be read/executed. Whereas a .pkg can be installed directly without the need for being mounted. This isn’t to say that it … Read More
Admin Unsubscribe Users From Microsoft 365 Groups
Microsoft 365 has a great feature called Microsoft 365 Groups. Microsoft 365 Groups is a membership service that allows users within your organization to collaborate across the Microsoft 365 suite. Microsoft 365 Groups works with the Microsoft 365 tools you already use to create an interface that is ideal for shared projects and group work. One of the most overlooked … Read More
Manually Remove ConnectWise Control (ScreenConnect) From Windows
We occasionally see issues with ScreenConnect and when a removal from Add/Remove programs fails, we resort to removing the application manually. Below are the steps to do so. Get the unique thumbprint for the ScreenConnect instance installed on the PC Open Program and Features, Control Panel > All Control Panel Items > Programs and Features Search for “ScreenConnect Client” in the … Read More
Connect To Exchange Online PowerShell With MFA
Enabling MFA for tenants in Office 365 has become ever present due to increase security. With this you may have noticed that your normal way of connecting to Exchange Online through PowerShell has not worked. This is because connecting to Exchange Online with MFA is a tad bit different and requires the Exchange Online PowerShell module for modern authentication. In … Read More
Grant Permissions To A User’s OneDrive
There may be times when an Admin needs to grant access to a user’s OneDrive folder to another user. An example would be when an employee leaves the company and a Manager or someone else performing the job function of that employee needs access to their OneDrive location. Microsoft has an easy way of granting access to MS 365 Admins … Read More
Microsoft 365 Shared Calendars On The Native iOS Calendar App
With businesses increasingly moving to remote workforces, the need to access data on all of your devices has become more important than ever. If your company uses Microsoft 365 services there’s a good chance that you need access to not only your own personal calendar, but co-worker and company shared calendars as well. Microsoft has recognized this in recent years … Read More
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