Remote Access Portal Technical Issues

adminUncategorized

Feb 2 – 8:30AM: We are currently working to resolve an outage with our Remote Access system due to a system upgrade. We are actively working on the issue and will post updates here. There is no need to create a ticket. 9:26AM: Our Remote Access system vendor is looking into the issue. It is a critical P1 (priority 1) … Read More

How To Force an Intune Compliance Check For a Windows Device Via PowerShell

Neil ChavezPro Tip

Intune is a great tool for managing and enforcing your devices within the Microsoft environment. However, if there is one thing that we consider a pain point, it’s compliance checks. By default, Intune devices check in every 8 hours, which could be an issue if you are leveraging conditional access restrictions. For example, if a device falls out of compliance … Read More

Converting DMG to PKG For Deployments

Neil ChavezPro Tip

If you have ever deployed applications to a macOS fleet with a .dmg disk image, you know how tricky (and annoying) this can be. A .dmg file must be mounted by the macOS system before the installation files can be read/executed. Whereas a .pkg can be installed directly without the need for being mounted. This isn’t to say that it … Read More

Admin Unsubscribe Users From Microsoft 365 Groups

Neil ChavezPro Tip

Microsoft 365 has a great feature called Microsoft 365 Groups. Microsoft 365 Groups is a membership service that allows users within your organization to collaborate across the Microsoft 365 suite. Microsoft 365 Groups works with the Microsoft 365 tools you already use to create an interface that is ideal for shared projects and group work.  One of the most overlooked … Read More

Manually Remove ConnectWise Control (ScreenConnect) From Windows

Jovany SotoPro Tip

We occasionally see issues with ScreenConnect and when a removal from Add/Remove programs fails, we resort to removing the application manually. Below are the steps to do so. Get the unique thumbprint for the ScreenConnect instance installed on the PC Open Program and Features, Control Panel > All Control Panel Items > Programs and Features Search for “ScreenConnect Client” in the … Read More

Apple’s Move Towards The Right To Repair

Neil ChavezBlog

Apple's Move Towards The Right To Repair

Apple announced on November 17, 2021, that it will soon make parts and repair manuals available to the public, rescinding years of restrictive repair policies. It marks a momentous change and shift for the company, which has fought to deny independent repair of its products for years by restricting access to parts, manuals, designing products that are difficult to fix, and lobbying against laws that would protect the right to repair. We at Diligex … Read More

Hours and Holidays

adminKnowledge Base

Our normal support hours are Monday – Friday 8:30AM – 6:30PM Eastern Time, excluding public holidays.   Customers with a 24×7 or extended hours contract will receive support according to their Service Level Agreement. On ’15 minute call back’ days, we do not man our telephones.  Please leave a voicemail and a Technician will respond within 15 minutes. 2024 Calendar … Read More

Should You Upgrade To Windows 11?

Eric TateBlog

Surely, being the latest and greatest operating system must mean that it's better than the rest, right? Should you upgrade to Windows 11?

It’s a natural feeling to crave the next big thing especially when it comes to technology. The desire to be on the forefront of tech is why things like the newest iPhone models go out of stock so often. With each upgrade that comes to a piece of tech, there is usually a multitude of added features and new ways … Read More

Requesting An Offboard

adminKnowledge Base

Our Client Portal is used to request the offboard of an employee. The portal forms capture all required information for our Help Desk to process the request in a timely manner.

Requesting An Onboard

adminKnowledge Base

Our Client Portal is used to request the onboard an employee, email address and/or computer. The portal forms capture all required information for our Help Desk to process the request in a timely manner.