Why You Should Change Your Cell Phone Email Signature

Brandy SandinBlog

Why You Should Change Your Cell Phone Email Signature

  Email has become a core component of our everyday lives. For most people, the amount of times that email is checked and/or sent on a daily basis surely exceeds many other digital activities. Everything about our emails – from our email address itself to our style of writing, helps form our digital identity and reflects our overall character. With … Read More

Local PC Administrator Access – A Risk Analysis

adminKnowledge Base

When assigning permissions to users throughout any organization, best practice is to always assign only the permissions that are absolutely necessary.  In accordance with this principle, we always recommend that users use an account on their PC that does not have administrator permissions unless there is a strong business justification. When evaluating our call history, the vast majority of virus … Read More

Connecting to VDI Remotely

adminKnowledge Base

Your Diligex Virtual Desktop and Applications can be accessed from any internet connected device.  For a ‘rich’ user experience you should install the Citrix WorkSpace App if and when prompted on the remote device that you’re trying to connect from.  Or you can use the ‘light’ user experience, which will utilize your web browser to display the desktop or application … Read More

Remote Desktop Access from IOS / Android devices – Direct ScreenConnect

adminKnowledge Base

Machines covered by a Diligex Managed IT Watch or TotalCare plan may be accessed remotely from any web browser as well as Apple IOS (iPhone, iPad) and Android devices. Note: Diligex Support needs to enable this functionality manually.  If you have not specifically been notified that your machine is setup for direct ScreenConnect or mobile device access, then please request … Read More

Remote Desktop Access

adminKnowledge Base

We STRONGLY recommend using Firefox, Chrome or Safari to initiate remote access.   Pop-up blockers must allow the site: diligex.hostedrmm.com  Go to http://diligex.com Click the Login link from the top Navigation Bar Click Managed IT – Remote Desktop Login with your email address and password provided. If you forgot your password, please open a case here or eMail help@diligex.com Note, all other sections … Read More

Proactive Maintenance Activities

adminKnowledge Base

Diligex performs scheduled proactive maintenance activities on all Managed IT PC’s, Mac’s and servers.  Maintenance and updates are critical to ensuring that machines are kept secure and running properly. Most maintenance is performed outside of business hours (with some exceptions).  In order for Diligex to perform maintenance on a machine, we must be able to reach the machine.  Therefore, machines … Read More

Managed IT Tray Icon

adminKnowledge Base

Diligex Deploys its Tray Icon to all Managed IT PC’s, Mac’s and Servers.  The Tray Icon is the preferred method of creating a service ticket for your machine, as it automatically sends the machine name with the ticket.  Further, it allows the end user to include a screenshot of any errors on the screen. The Tray Icon also provides quick … Read More

6 Tips On Managing Your Calendar

Ashley CasaleBlog

6 Tips On Managing Your Calendar

  My calendar is my life. Whether it’s my work calendar or my personal calendar, every little thing I need to do is on there (nerd alert!) in fear I’ll forget something super important one day. Managing my calendar not only helps me feel organized, but forces me stick to a timeline to make sure I get things done throughout … Read More

5 Healthy Work Habits To Start Incorporating Into Your Day

Ashley CasaleBlog

5 Healthy Work Habits

  Often times we find it hard to stay “healthy” at work. However, there are a few steps that anyone can easily incorporate into their day at the office, that will help contribute to staying healthy. While they aren’t going to replace your morning workout sessions, they will help keep you feeling good – both physically and mentally.  Here are … Read More

Top Tech Books to Read this Summer

Eric MorseBlog

Top Tech Books to Read this Summer

It’s finally that time of year again where the warm weather is upon us. The birds are chirping. The days are getting longer. It’s the perfect time for some outdoor reading in a peaceful backyard! Are you looking to find something new to dive into that’s related to the technology world we live in? Well lucky for you, we have … Read More