If you have ever deployed applications to a macOS fleet with a .dmg disk image, you know how tricky (and annoying) this can be. A .dmg file must be mounted by the macOS system before the installation files can be read/executed. Whereas a .pkg can be installed directly without the need for being mounted. This isn’t to say that it … Read More
Managed IT Agent
The Diligex Managed IT Service requires a Managed IT ‘agent’ to be installed on each system. The following is a list of the primary roles and activities that the agent performs: Collects hardware and software inventory. Performs temp file cleanups. Monitors CPU, RAM and disk usage – alerts Diligex if predefined thresholds are met which would negatively impact system performance. … Read More
Admin Unsubscribe Users From Microsoft 365 Groups
Microsoft 365 has a great feature called Microsoft 365 Groups. Microsoft 365 Groups is a membership service that allows users within your organization to collaborate across the Microsoft 365 suite. Microsoft 365 Groups works with the Microsoft 365 tools you already use to create an interface that is ideal for shared projects and group work. One of the most overlooked … Read More
Manually Remove ConnectWise Control (ScreenConnect) From Windows
We occasionally see issues with ScreenConnect and when a removal from Add/Remove programs fails, we resort to removing the application manually. Below are the steps to do so. Get the unique thumbprint for the ScreenConnect instance installed on the PC Open Program and Features, Control Panel > All Control Panel Items > Programs and Features Search for “ScreenConnect Client” in the … Read More
Apple’s Move Towards The Right To Repair
Apple announced on November 17, 2021, that it will soon make parts and repair manuals available to the public, rescinding years of restrictive repair policies. It marks a momentous change and shift for the company, which has fought to deny independent repair of its products for years by restricting access to parts, manuals, designing products that are difficult to fix, and lobbying against laws that would protect the right to repair. We at Diligex … Read More
Should You Upgrade To Windows 11?
It’s a natural feeling to crave the next big thing especially when it comes to technology. The desire to be on the forefront of tech is why things like the newest iPhone models go out of stock so often. With each upgrade that comes to a piece of tech, there is usually a multitude of added features and new ways … Read More
Requesting An Offboard
Our Client Portal is used to request the offboard of an employee. The portal forms capture all required information for our Help Desk to process the request in a timely manner.
Requesting An Onboard
Our Client Portal is used to request the onboard an employee, email address and/or computer. The portal forms capture all required information for our Help Desk to process the request in a timely manner.
OneDrive’s Request Files Feature
Microsoft released a feature called “Request Files” that they did not make a lot of fanfare about. However, we here at Diligex believe this feature is way too awesome not to share with our readers! So – what exactly is this feature all about? Let’s dive into it here. Here are a few Key Points with File Request: Anyone with … Read More
Connect To Exchange Online PowerShell With MFA
Enabling MFA for tenants in Office 365 has become ever present due to increase security. With this you may have noticed that your normal way of connecting to Exchange Online through PowerShell has not worked. This is because connecting to Exchange Online with MFA is a tad bit different and requires the Exchange Online PowerShell module for modern authentication. In … Read More