It’s that time of year again! You did most of your holiday shopping on Black Friday or Cyber Monday (Tuesday, Wednesday, or Thursday..), but there are a few people still outstanding on your shopping list. Either they have everything they want/could possibly need (mom and dad), you don’t know them all that well (sister’s new boyfriend), or you’re trying really … Read More
The Truth About Smart Speakers
As we inch closer to the holiday season and great shopping deals arise, many of you may be considering adding smart functionality to you or a loved one’s home by purchasing a smart speaker such Amazon Echo or Google Home (for a comparison, check out our post How Smart is Your Home?). But in an age of always-connected devices, there … Read More
Why Fake News Should Be Taken Seriously
Most recently our Facebook feeds were filled with chain letters claiming that if you received a friend request from someone that it was an imposture that had created a fraudulent account and now you too may be affected and so on and so on and so on… Every other post on my feed was another chain letter – same as … Read More
How To Avoid Phishing Scams
How to avoid Phishing scams Remember when all those advertisements used to come in the mail to your house? We used to call it “junk mail” and immediately threw it away, never looking twice at it. Now instead of being delivered to your house and placed in your mailbox, it is now being delivered electronically to your computer or mobile … Read More
What is the Right Data Backup for My Business? Part 3
These days, choosing a backup solution can be as daunting as buying insurance. With so many options available, business owners often feel paralyzed when trying to navigate which backup options are right for their business. Like anything else, the lowest cost option is usually not the wisest choice. In this three part series we try and provide information to help business … Read More
5 Tips to Being a Successful Telecommuter
The trend of telecommuting (the fancy term for working from home) is on the rise due to a variety of factors, and as such, is becoming very commonplace nowadays. With school back in session, and the holidays (and sick season) just around the corner, many of us will find ourselves working from home at least a few days here or … Read More
What is the Right Data Backup for My Business? Part 2: Questions To Ask
These days, choosing a backup solution can be as daunting as buying insurance. With so many options available, business owners often feel paralyzed when trying to navigate which backup options are right for their business. Like anything else, the lowest cost option is usually not the wisest choice. In this three part series we try and provide information to help business … Read More
Ticket Lifecycle and Service Levels
Ticket Lifecycle The following describes the 4 lifecycle phases of a ticket from creation as it enters our system all the way through its resolution. Creation: As soon as the system sees a new ticket, it will automatically send the ticket contact an email stating that we’ve received the ticket and have begun reviewing it. Diligex Support Representatives are also notified. Triage: Within … Read More
Back to School Tech Essentials
Sadly, it is that time again…when you have to set an alarm clock and try to drag your lifeless and cranky child from bed, shove something toasted in their hand, and badger them to brush their teeth, while pushing them out the door with one untied shoe on. These first few weeks back to school are a battle of wills … Read More
What is the Right Data Backup for My Business? Part 1: Demystifying ‘Backup’ Terminology
These days, choosing a data backup solution can be as daunting as buying insurance. With so many options available, business owners often feel paralyzed when trying to navigate which backup options are right for their business. Like anything else, the lowest cost option is usually not the wisest choice. In this three part series, we’ll provide information to help business owners … Read More