We all remember seeing this when trying to access our favorite website…or do we? I might be showing my age here but I remember the days of dial-up internet connections when loading a website meant going to grab a cup of coffee while you waited for the page to show up. While the symbolic “Internet Slowdown” (which is scheduled to … Read More
Secured Connection Vulnerabilities on Apple Devices
Are you like most of us and own and use an Apple device (phone, laptop, or tablet)? Unfortunately, an extremely concerning security flaw has been reported that’s so bad that developers won’t even discuss details (to prevent giving hackers insight into how to exploit the hack). The security flaw affects SSL/TLS connections for the devices, which normally prevent eavesdropping on … Read More
Cryptolocker: A New Era of Ransomware
A particularly nasty new “ransomware” virus has started to appear on the radar of security companies at the end of mid-September. Cryptolocker, as it was later coined, amazed security experts with the innovative way it extorts money from the targets that it infects using unbreakable, industry standard file encryption. What does it do? When infected, Cryptolocker causes your machine to … Read More
NYC Electronics Recycling
As an IT service provider, we receive a ton of questions asking if we will take or recycle old equipment from our clients. Unfortunately, we simply do not have the storage space to assist (our families already get upset about how many old toys we have!). However, the city has numerous options available, some of which could count as a … Read More
Virtual Camaraderie – An experiment with Remote Workspaces
Here at Diligex we handle 98% of our clients issues remotely, and for them that’s great, because in most cases that means minimum interruption to their work day! What most people don’t know is that although we have an office in NYC, most of the time we are working from home. This has an incredible amount of benefits both personally … Read More
What we use: The Operating System
OK, we admit it, we’re nerds. We live and breathe technology, day and night. In the IT Support business, one needs to stay abreast of new technologies. So we tinker, toy and test. Playing with devices and testing software is not only our job, but our hobby. As you can imagine, quite often a customer, friend and family member will … Read More
Computer Viruses – Who, What, How and Why
Some of the most common questions that we hear from customers revolve around computer viruses: “How did I get this virus?”. “What exactly is a virus?”. “Who writes them and why?”. So, in the post, I’ll focus on the How, What, Who and Why of viruses. As a follow up post, I’ll talk about what you can do to protect … Read More
Are you still running Windows XP or Office 2003? Is it time to move on?
On April 8, 2014 Microsoft will be sunsetting both Windows XP and Office 2003. After this date, Microsoft will no longer support these products or allocate resources to patch security holes and fix bugs. From Microsoft After April 8, 2014, there will be no new security updates, non-security hotfixes, free or paid assisted support options or online technical content updates. … Read More
Final Thoughts: 5 reasons why I left Android for the Blackberry Z10
I recently suggested the new Blackberry Z10 to a friend as their new smart phone. Their response: “I’m not drinking that Blackberry Koolaid”. After just 2 weeks with the Blackberry Z10 it’s my opinion that it has the best out of box experience of any smart phone I’ve owned or tested. I’m not the only one who has “drank the … Read More
Windows 8 – Should I Upgrade?
In case you haven’t noticed (read: have been living under a rock :), Windows 8 is the newest version of Microsoft’s Operating System. And they’ve marketed the heck out it – promising increased efficiency, flexibility and usability. Is it time for you to upgrade? The majority of reviews have been pretty negative and some have even gone so far as … Read More